Help Center
Questions?
We got answers.
Everything you need to know about ordering, shipping, card condition and our live breaks. Tap any question to open it — if your answer isn't here, we're one message away.
Orders & Shipping
Packing, tracking and how fast your cards hit the road.
How quickly do you ship orders?
Orders placed before 2PM ET on a business day ship the same day. Everything else goes out the next business day. Once your label is created you'll get a tracking number by email — if it hasn't arrived within 48 hours, check your spam folder before reaching out.
How are single cards packaged?
Every single goes into a penny sleeve, then a top loader or semi-rigid holder, taped shut and sandwiched between rigid board inside a bubble mailer. Higher-value cards ship in a sealed team bag inside a box with tracking and signature confirmation.
Do you ship internationally?
Yes. International rates are calculated live at checkout based on weight and destination. Delivery usually lands between 7 and 21 business days. Any customs duties or import taxes are the buyer's responsibility and are collected by your local carrier, not by us.
Can I combine multiple orders into one shipment?
Absolutely — it's one of the perks of buying more than one card. Message us with your order numbers before either one ships and we'll combine them and refund the difference in shipping.
My tracking says delivered but nothing arrived. What now?
Give it 24 hours — carriers occasionally scan early. Then check with neighbors and your local post office. If it's still missing, contact us with your order number and we'll open a carrier claim and make it right.
Returns & Payment
Our no-return policy, cancellations and how you can pay.
Do you accept returns?
Due to the nature of sealed product in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email at support@ampedupcards.com and we'll make it right.
My order arrived damaged or not as described. What do I do?
Email us at support@ampedupcards.com with your order number and photos of the mailer and the item before you unpack anything further. This is the one exception to our no-return policy — if it showed up damaged or not as described, we'll make it right.
Can I cancel my order?
Cancellations can be requested prior to shipment but are subject to a 6% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Which payment methods do you accept?
All major cards and wallets are accepted through Shopify's secure checkout — we never see or store your card details.
Still stuck? Hit us up.
Real collectors answer every message, usually within one business day. Send your order number along and we'll get straight to it.